New updates are being added at the bottom of this story…….
Original story (published on December 28, 2021) follows:
As part of the Sky group, Sky Q is a subscription-based TV service. The British-owned company operates in a bunch of countries like Germany, Ireland, Italy, Austria, and the UK.
Sky Q combines traditional TV with on-demand services and several third-party services. As of July 2018, Sky Q reported that they have over 3.6 million customers.
Subscribers can download their favorite shows using the set-top box and even watch them on the go using the dedicated mobile applications.
But as is the case with every other on-demand service, users do encounter some technical glitches that at times make the service unusable.
And according to recent reports, many say they are having issues downloading programs. People say when they try to download any program on their Sky Q and Sky+ Hd boxes, they are getting a download failed error.
The issue seems to be affecting both 3rd part broadband users as well as those on the Sky network. Customers said they try restarting their boxes with some even resetting them but the issue still persists.
Fortunately, a Sky employee has acknowledged the issue and shared a workaround for Sky Q and Sky+ HD customers who are facing the download failed error that involves downloading the content using the Sky Go app.
However, they did not share any timeframe on when Sky Q users will be able to download their favorite programs.
Apple TV not loading
Apart from the download failed error, Sky Q and Sky+ HD users say that the Apple TV app is stuck on the Apple TV logo.
Fortunately, a Sky employee has shared a workaround that might help fix the issue.
As always, we will be keeping an eye out and update this article when Sky fixes the aforementioned issues, so stay tuned for updates.
Update 1 (January 11, 2022)
01:17 pm (IST): Here’s another workaround to try if you are still bothered by the loading issue on Apple TV.
– Go to setting but don’t press select
– Press 0 0 1 select
– Go to reset
– Move over to reset settings
– Press select and confirm
– Once the box has rebooted up you will have to switch it on by the button on the front
– Now only Peacock will be showing on the app rail but now if you refresh the apps by pressing home button
– Go to Settings but don’t press select
– Go to apps
– Move over to refresh apps
– All the apps will reappear on the home page
– Selecting apple plus it should now load allowing you to sign up or log in (Source)
Update 2 (November 17, 2022)
03:39 pm (IST): Many Sky Q and Sky+ HD users have taken to Twitter to report that they are once again facing issues with downloading content on their devices.
According to reports, users are getting a ‘Technical Fault’ error when trying to download anything.
Fortunately, the company’s support team has confirmed that they are aware of the issue and are currently working on a fix.
Update 3 (November 18, 2022)
11:30 am (IST): Sky support team has confirmed that users may face issues when trying to download content on their Sky Q and Sky+ boxes.
The team is currently investigating the issue. However, they did not share any ETA for the fix.
Update 4 (November 21, 2022)
01:36 pm (IST): SkyHelpTeam on Twitter has confirmed that the recent issue where users were getting download failed error has now been resolved.
Update 5 (November 23, 2022)
04:08 pm (IST): Although the Sky support team previously stated that the issue was resolved, there are still users dealing with it.
In light of the reports, the Sky support team confirmed that the issue is still present and that they are investigating.
Update 6 (November 24, 2022)
01:52 pm (IST): Some users are now reporting that they are unable to download ‘Class of 92’ series. Luckily, support team has acknowledged this issue and said that they are working on a fix.
Note: We have more such stories in our dedicated News Section so be sure to follow them as well.
Featured image source: Sky
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