In the last weeks, some Samsung Smart TV users have been suffering from some issues. These affect the capabilities of the remote control, and even the viewing experience.
According to multiple reports, the Samsung TV remote control is not working well. Furthermore, in some cases there are also some worrying black screen issues, even in high-end models.
Remote control not working for some Samsung TV users
The Samsung TV remote would be having synchronization or compatibility issues. Reports from affected users indicate that the remote suddenly stopped pairing.
While trying to pair the remote with the Samsung TV, the affected users just get an “Unavailable” error message. Also, the recommended practices for solving these types of issues do not help.
The remote control for Samsung TVs would have lost the ability to pair with any type of device, not just TVs. The problem would have started since the most recent v2101 update for Samsung TVs.
Purchased the Q90R tv in Feb. 2020 and worked fine up until this month. The tv and remote started dropping the pairing and an “Unavailable ” message appears on the screen. Followed the various recommended procedures for correcting issue which all seem work but only for a short period of time. I then have to go back through them again to get pairing. Contacted Samsung support via chat with no success. Have an extended warranty on the unit. Help please!! Source
Black screen issue on some Samsung TVs
Another reported problem that some Samsung TV users suffer from is a worrying black screen. This would occur suddenly and cause the entire image to appear black (1, 2, 3, 4, 5, 6, 7, 8).
Although the image is no longer displayed on the screen, the TV sound continues to play.
In some reported cases, the TV even restarts on its own, making the situation more serious. This would be seen in some high-end models as well.
I thought maybe it was the cable box, so I unplugged it to let it reset, plugged it back in and that was it. No more picture, no more sound, nothing. Source
A potential workaround for the black screen issue
Some Samsung TV users have reported a potential workaround for the black screen issue. Basically, they recommend trying to change the HDMI cable to a higher capacity one.
In the coming days, if there is any new development in this regard, we will update this article. So, stay tuned with us.
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