Multiple Samsung Galaxy device owners are reporting several issues related to Voice over LTE (VoLTE) and 5G connectivity in various markets across the globe.

With Samsung the dominant player in the smartphone business, it’s not strange that users from various parts of the world are experiencing similar or related issues on their devices.

Apparently, some affected devices like Galaxy M21 and Galaxy M31 tend to have intermittent VoLTE connectivity. As a result, affected users say they end up losing internet connectivity on their devices when on a voice call.

A bunch of other users of various Samsung Galaxy devices say after recent software updates to August or September security patches, the VoLTE icon keeps disappearing.

Some other users on several carriers such as Reliance Jio, Airtel India, Vodafone India and even Verizon Wireless and Sprint in the U.S. are also unable to use VoLTE services on their devices for some reason.

This issue, similar to others in this article, came about after a recent software update. Prior to this update, the VoLTE function was working perfect.

For a company as big as Samsung, you’d expect such issues to be fixed in the nick of time. And indeed, through Sprint (T-Mobile Network) support, we do have updates on the current situation regarding these issues.

While acknowledging the VoLTE and 5G issues users are experiencing, support says the following:

As it turns out, the loss of 5G connectivity on your device might have something to do with VoLTE, which is quite strange. But on the brighter side, Sprint has a temporary workaround ahead of the official fix.

Seeing that the matter is now under investigation, we only have to hope that it doesn’t take ages before an official fix is issued via a software update. Do let us know in your comments below.

While at it, check out our list of devices eligible for One UI 3.0 update based on Android 11 as well as the rollout progress so far.

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