New updates are being added at the bottom of this story…….
Original story (published on December 11, 2019) follows:
Benchmarking platform AnTuTu recently published its list of best-performing flagship Android phones for November 2019 and top of the list is the gaming-centric Asus ROG Phone 2.
Considering you get up to 12GB RAM and 512GB of UFS 3.0 storage allied to an even more superior Qualcomm Snapdragon 855+ SoC and complemented by a unique three-layer cooling system, it’s easy to see why the ROG Phone 2 scored an average of 496,662 points on Antutu.
Sure, these figures are mouthwatering, but they don’t make the ROG Phone II a perfect phone. Owners have been experiencing several issues since it arrived a few months ago and even though Asus has been fixing some of them, more keep popping up.
The latest to show up is the unresponsive touch issue after the most recent update. Apparently, the touch does respond when unlocking the screen but once unlocked, it becomes unresponsive.
As you can see from the last comment above, someone says switching from 120Hz to 90Hz should alleviate the problem. Someone else also claims this issue could be related to face unlock and that disabling the biometric authentication feature fixes it.
But this solution doesn’t fix the problem for some, so we’ll have to wait for something from Asus. Matter of fact, a company rep claims they’ve addressed a related issue in a software update that is coming soon, although there is no mention of when it will arrive.
In addition to introducing the unresponsive touch screen issue, the most recent ROG Phone 2 software update also fixed a bunch of AirTrigger issues from the previous update. But going by the latest developments, it seems Asus still has a lot more to do.
The above statement was made in the ZenTalk forums back in October and despite the recent update that came with several AirTrigger-centric fixes, new cases of the same AirTrigger issues are beginning to show up.
The above comment was made early this week and apparently, this particular ROG Phone 2 owner claims to have already taken the phone to a repair center but the issue couldn’t be fixed. Could it be a hardware problem?
Well, according to a company rep, the latest AirTrigger woes could be hardware-related. Granted, affected ROG Phone 2 owners may have to send the device back for repair since no amount of software updates will be able to fix it.
If you can live with a workaround, someone says setting the trigger level to 9 should help temporarily address the issue.
Update (December 25)
The infamous unresponsive touch issue on ROG Phone 2 is allegedly fixed by Asus in the latest software update. Details here.
Interested in more Asus-related stories? Check out this section.
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